FAQ
Products
Do you send the catalog and price list?
We can send you the catalog. However, 95% of our goods are custom made. In this way, we do not have a price list. Of course, we can offer you some standard items prices for reference if you need.
How to choose the suitable material?
You need consider the environment and cost. For tough environment like seaside, it is better to use stainless steel 316L. Of course, this material is much more expensive than mild steel, but it will have a long life expectancy. For indoor applications, the mild steel with powder coating might be enough. It is cost effective as well.
What are the material options?
We normally offer mild steel, stainless steel 201, stainless steel 304, stainless steel 316, and also aluminum.
What are the material options?
We normally offer mild steel, stainless steel 201, stainless steel 304, stainless steel 316, and also aluminum.
Can you offer us the drawing?
Yes, we offer drawings for all our items before production, mainly CAD, and SolidWorks drawings.
Can you make the products per our drawing?
Yes, we can make the product based on your drawings. However, we will check your drawings first, and might revise some details which might not be achieved in the production.
Order
What is the lead time for the bulk production?
Normally 20-30 days after details and drawings are confirmed. We also offer expedite options with additional charge.
How many days for a sample?
3-7 days
How soon can you finish the drawing?
Normally 2-3 days.
What is the cost to get the drawing?
As long as it is a project for us to make, we offer free drawings.
Do you have a MOQ?
No, you can order 1pc to start.
How can ensure the product quality?
Before shipment, we will provide goods pictures, videos, or you can also have online inspection
What is your payment term?
Normally 50% deposit, and balance before shipment.
Delivery
How do you protect the goods for sample delivery?
For samples, we normally use wooden carton for protection.
Can you cover the shipping cost?
Yes, we offer you different terms, such as FOB, CIF, DDU, DDP and so on.
How can I buy your products if I do not know the importing process?
We can recommend a local broker to help you. We can also do the DDP term to your warehouse.
Can you make the custom logo?
Yes, we can make your logo in silkscreen, laser carving, printing and so on.
Can you make the custom packing?
Yes, we can make the packing per your request, including color boxes.